TNT Express
Cijevna bb, Podgorica +382 (0)20 606 450
+382 (0)67 220 088

Our mission and standards

Our priority is long-term cooperation with our clients because we are aware that safe and accurate delivery of each consignment is the reason for the business success of our clients.



Our mission is to exceed customers' expectations in the transfer of their goods and documents around the world

We deliver value to our customers by providing the most reliable and efficient solutions in distribution and logistics


Delivering more

Our vision strongly reflects who we are:
ambitious, optimistic, result-oriented individuals working together.

It communicates our confidence that we can always overcome obstacles and achieve our goals.

It is that special mark that allows us to stand out from the crowd.



Investing in efficiency

To ensure efficient service, TNT has invested in the development of its global computer system, developed the delivery process without delay through its network, which allows for optimal organization solutions for transport according to your needs.

In February 2014, we introduced our Outlook strategy to ensure that we meet our customers' needs for competitive products and services, delivered perfectly at competitive prices.

Outlook builds on TNT Express' strengths, particularly the European Road Network and the company's large base of Small and Medium Enterprise (SME) customers. At the same time, Outlook acknowledges improvement potential in many areas and the need for a clearer line of sight on the distinct domestic and international businesses.


Outlook has three priorities:

Focus on profitable growth

Invest in performance

Organise to win


Focus on the European road network, increasing the contribution of the four priority industries (automotive, industrial, medical and high tech industries), as well as serving many small and medium-sized enterprises.

Investments in improving the service that will provide excellent service to all customers and thus justify the epithet the fastest and najpuzdanijeg. The result of increasing the reliability of service is to reduce unnecessary costs.
Also, the company will optimize operational efficiency and productivity through process improvement and investments in automation and infrastructure, as well as pricing and capacity utilization in line with revenues.

Adapting the organization in accordance with the applicable procedures in cooperation with the representative bodies of employees.
One management team will lead the integrated international express activities across Europe ('International Europe'). The other international activities will be managed by a separate leadership team, International Asia Middle East and Africa ('International AMEA'). The domestic businesses in France, Italy, the United Kingdom and the entities in Brazil, Chile and Pacific will be managed within a separate cluster, 'Domestics'. The new structure will facilitate greater focus and accountability.
In addition to these organisational changes, the company will work to strengthen the performance and leadership culture of management and employees.